This Privacy Policy explains how IQI Realty Sdn Bhd (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or submit your information through www.clouthausinklcc.com (“the Website”) for the CloutHaus project. We are committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By accessing or using this Website, you consent to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide, including your name, contact number, email address, and any details you submit through enquiry forms, WhatsApp links, call buttons, or registration pages. We may also collect non-personal data such as device information, browser type, IP address, page views, and interactions through cookies and analytics tools.

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2. HOW WE USE YOUR INFORMATION
We use the personal information you provide to: (a) respond to your enquiries, registration, and requests regarding CloutHaus; (b) contact you with project information, brochures, pricing, availability updates, show gallery appointments, and follow-up messages; (c) verify and qualify your interest as a potential purchaser; (d) provide sales assistance, consultation, and project explanation through our authorised representatives; (e) perform marketing optimisation, remarketing, and retargeting through platforms such as Google, Meta, TikTok, or other advertising tools; (f) analyse website traffic, user engagement, and marketing performance using GA4, GTM, pixels, and similar technologies; (g) manage internal administrative processes including lead tracking, reporting, and documentation; (h) ensure compliance with the Personal Data Protection Act (PDPA) and maintain the security of our website; (i) fulfil obligations with the developer, authorised marketing agencies, or sales teams strictly for legitimate project-related purposes; and (j) carry out any other purpose directly related to the above or for which your consent has been obtained.

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3. HOW YOUR INFORMATION IS SHARED
Your information may be shared with: (a) our internal sales and marketing team; (b) authorised project partners, the developer, or their appointed representatives for CloutHaus; (c) digital marketing service providers engaged to manage advertisements or lead processing; and (d) analytics or advertising platforms such as Google, Meta, TikTok, or similar tools for marketing optimisation. We do not sell your personal information to any third party. All sharing is done strictly for legitimate business, operational, or marketing purposes related to CloutHaus.

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4. COOKIES & TRACKING TECHNOLOGIES
We may use cookies, pixels, and similar tracking technologies to: (a) analyse website traffic and visitor behaviour; (b) measure and improve advertising performance; and (c) provide personalised or interest-based ads across digital platforms. You may manage, restrict, or disable cookies at any time through your browser settings.

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5. DATA SECURITY
We implement reasonable technical and organisational measures to protect your personal data from: (a) loss; (b) misuse; (c) unauthorised access; (d) disclosure; and (e) alteration. While we take these safeguards seriously, no method of data transmission or electronic storage is completely secure.

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6. DATA RETENTION
We retain your personal information only for as long as necessary to: (a) fulfil the purposes stated in this Privacy Policy; and (b) comply with legal, accounting, or regulatory requirements. You may request for your data to be deleted at any time, subject to applicable laws.

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7. YOUR RIGHTS
Under Malaysia’s Personal Data Protection Act (PDPA), you may have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate or incomplete information; (c) request deletion of your data; (d) withdraw previously provided consent; and (e) limit the processing of your personal data for specific purposes. To exercise any of these rights, please contact us at +60 16-631 1227 or iqirealty155@gmail.com.

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8. CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact:
IQI Realty Sdn. Bhd. (1113417-U)
26th Floor, Tower D, Millerz Square, 357, Jln Klang Lama, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: +60 16-631 1227
Email: iqirealty155@gmail.com

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9. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updated version will be posted on this Website and will take effect immediately.